Discussion Panel: How innovative hotels succeed

09 Jan 2019
14:20 - 14:50

Discussion Panel: How innovative hotels succeed

Modern day development in technology helps the hotel world to change rapidly with more and more innovative hotels popping up, offering a good mobile guest journey where guests can check-in, check-out, order and find information without having to speak to the hotel staff. What impact does this have on the hotel’s communication with the guests, where is modern day CRM moving to and, with all new technology even available fo the smaller hotel chains and family run hotels, how do some hotels stick out more than others?

Panel: Kai Chiang and Gül Heper

Moderator: Ulrich Pillau, Apaleo