No matter what – it’s all about hospitality! And that’s exactly where my involvement often is required. I ❤️ to create “winning” teams, which out of their own ambition “exceed expectations”! Guest & employee satisfaction first – What is good? What needs to be improved? What needs to go? What are we missing? Answering and solving those service gaps will result in growth performance and as a consequence of an increase of EBITDA.
Specialties: Change management – Prepare companies for acquisition – Optimizing business performance
Session Title: How to make your customers fall in love with your business
- Why do we need loyal customers?
- How to get them?
- How to keep them?
- And if you succeed … what is the return on your investment in them?