Kim Spolén has worked at several of Stockholm’s leading hotels for a total of 20 years and has a wide experience of working with PMS, Channel and Revenue Management. He hasalso been a consultant during the opening of a 5 star hotel in Prague. Kim has a strong interest in all kind of marketing and customer relation activities and firmly believe that knowledge based communication with the customers is the key to a long term business relationship.Presently he is working as Director Infor Hospitality Nordics at Infor with hospitality software solutions.
Session Title: Why everyone misses the most basic things about Revenue Management – get the basics right and increase your revenue.
Session Description: During this session we will discuss the importance of your PMS setup as part of your revenue strategy.
In order to create an effective upsell strategy, everyone in the organization needs to know their product well, and for this, well-thought-out categorizations are needed.
Already your choice of PMS affects this because different systems on the market have very different possibilities in setup and connections.
We’ll review what you need to think about. Perhaps it’s time to rebuild the entire PMS database?