Krasimir Trapchev is a co-founder and CEO of Clock Software. Having been involved in PMS development since 1996, he is a true believer that digital revolution is the next big opportunity for hotels to become more operationally efficient, provide modern-day guest experience and develop stronger brands. His priorities are redefining the scope of the hotel PMS from just property management to 0-click online distribution and 2-way guest engagement throughout the journey and reducing the traditional fragmentation of today’s hotel technology.
Session title: From perception to perfection” – affecting the guest journey with the right technology
Session description: How can better hotel technology improve your service and guest experience at any touch point of the journey – easily and with a real impact on your bottom line? Could better digital contribute to better emotional?