co-founder of Gavagai
Nicolas Espinoza, PhD, is a co-founder of Gavagai. He has a research background in Decision Theory and has worked extensively on the use of large amounts of data for tactical and strategic decision making.
Crash Course: How to gain insights from customer feedback using Text Analytics
Nicolas will demonstrate how anyone can use off the shelf tools to perform advanced text analytics on open ended customer feedback. The Class will go through the steps from structuring data, to analysing, and to finally extracting actionable insight.